Curriculum Vitae

Degrees

  • M.A. in Educational Technology
    Central Michigan University, 2012
  • Master of Library Science
    Indiana University, 2008
  • B.A. in English, Minors: Computing, Writing, Interdisciplinary Honors
    Ithaca College, 2007

Employment

Coordinator of Library Technology

Penfield Library, SUNY Oswego – Senior Assistant Librarian / Associate Librarian
2017 – present

  • Earned tenure (effective September 1, 2019), meeting SUNY Board of Trustees criteria for Effectiveness in Librarianship, Scholarly and Creative Achievement, University / Professional Service, and Continuing Growth.
  • Manage and provide leadership for technology operations of Penfield Library, including goal setting, report preparation, and budgetary oversight for the Library Technology Services unit.
    • Supervise and train one librarian and one staff member.
    • Oversee and troubleshoot technology maintenance, upgrades, and replacements.
    • Continuously assess and improve library technology policies and procedures, including policies and procedures for the website. 
    • Explore, plan, and oversee technology initiatives in the library.
    • Serve as backup to the library’s Technology Service Professional when the TSP is not available. 
  • Serve as part of the library’s core library services platform transition team.
    • Attend weekly trainings and meetings.
    • Learning and configure software, working closely with interlibrary loan and other areas to make sure internal user needs are met.
    • Troubleshoot issues as they arise.
    • Collaborate with Campus Technology Services to meet library needs for printing, authentication, patron loads, etc.
  • Collaborate to maintain and continuously improve Penfield Library’s extensive web presence.
    • Investigate and implement assessment initiatives, including usability studies, regarding the total library web presence.
  • Provide technology support to Penfield’s efforts to preserve and organize digital materials in OswegoDL (the college digital library). 
  • Lead the Library Technology Services – Online group as it considers issues relating to the library web presence and electronic resources. 
  • Run usage reports for electronic reserves and CAPA students for whom Penfield Library is the library of record. 
  • Answer reference questions in person and by phone, instant message, and email.
  • Serve as library liaison to the Mathematics, Music, and Theatre Departments.
    • Teach information literacy sessions within my liaison areas.
    • Select resources for and maintain the library’s collection in my liaison areas.
  • Collaborate extensively with a variety of partners, including library faculty, library staff, and Campus Technology Services.
  • Serve on library and college committees including Information Technology Council, Campus Technology Advisory Board, Grand Challenges Steering Committee, Library Social Media Committee, Library Personnel Evaluation Committee, search committees, etc.

Webmaster Librarian

Penfield Library, SUNY Oswego – Senior Assistant Librarian
2013 – 2017

  • Maintained and continuously improved Penfield Library’s extensive library web presence, including oversight of website content and design. Worked in HTML, CSS, PHP, MySQL, and JavaScript.
  • Chaired the Library Web Team, which advised on website content, structure, design, and process. 
  • Created and maintained website documentation, including standards, best practices, and content strategy.
  • Implemented assessment initiatives, including usability studies, regarding the library website.
  • Managed EZProxy.
  • Provided training and technical support for OswegoDL, SUNY Oswego’s institutional repository.
  • Answered reference questions in person and by phone, instant message, and email.
  • Served as library liaison to the Computer Science Department (including Information Science) and the Electrical and Computer Engineering Department.
    • Taught information literacy sessions within my liaison areas.
    • Selected resources for and maintained the library’s collection in my liaison areas.
  • Assisted with the library’s 3D printing program and maker services.
  • Served on library committees, including Library Technology Services, the Social Media Committee, Reference Team, Special Acquisitions Committee, the Personnel Evaluation Committee, the Committee on Committees, and search committees.
  • Served on college committees, including the campus Web Team and the Graduate Council.

Educational Technologies Librarian

FLITE Library, Ferris State University – Assistant Professor
2009 – 2013

  • Collaborated to maintain and improve the library’s web presence, working in HTML, CSS, PHP, MySQL, and JavaScript.
  • Answered reference questions in person and by phone, instant message, and email.
  • Taught information literacy sessions.
  • Managed the rollout of Ex Libris Primo discovery system, including running student usability tests.
  • Served as liaison to the Recreation Leadership and Management, Psychology, Sociology, and Optometry programs.
    • Selected resources for and maintained the library’s collection in my areas of responsibility.
    • Created patron-oriented resource guides for my areas of responsibility.
  • Created and maintained skill- and concept-based tutorials.
  • Managed the library’s social media presence.  
  • Served on library committees, including the Web Team and the Marketing and Promotions Team.
  • Served on university committees, including the Learning Technologies Advisory Board and the Student Online Readiness Ad Hoc Committee.

Programmer

Marick Learning Services
2010 – 2011

  • Wrote PHP, HTML, MySQL, and JavaScript for an open source learning management system.

Reference Assistant

Walden University Library
2008

  • Answered reference questions by email and phone.

Publications

See Google Scholar profile for citation information.

Presentations

  • Mitchell, E., and Rogers, B. “Who put ME in charge??,” Library Information Technology Association Forum, Minneapolis, MN, 2018.
  • Ginsberg, S., and Mitchell, E. “Ramp Up Your Diversity and Inclusion Efforts: Concrete Steps for Your Library,” SUNY Librarians Association Conference, Stony Brook, NY, 2017.
  • Mitchell, E., Kiel, L., and Darling, G. “Beginner’s Mind: Usability Testing with Undergraduate Interns (poster),” SUNY Librarians Association Conference, Stony Brook, NY, 2017.
  • Mitchell, E., and West, B. “How (Not) To Fail at Library Website UX,” University System of Maryland and Affiliated Institutions Library Consortium Webinar, 2017. (Invited speaker.)
  • Mitchell, E. “Website Redesign: Techniques & Tools,” Computers in Libraries, Arlington, VA, 2017.
  • Mitchell, E. “Diversity in Libraries,” Northern New York Library Network Fall Meeting, Malone, NY, 2016.
  • Ginsberg, S., and Mitchell, E. “Making Space for Diversity: Inclusiveness in Library Makerspaces,” National Diversity in Libraries Conference, Los Angeles, CA, 2016.
  • West, B., and Mitchell, E. “Usability Testing at a Distance,” Show & Tell: Cool Tools for Distance Library Services Webinar, 2016. (Invited speaker.)
  • Mitchell, E. “How to Win (Almost) Every Website Fight,” SUNY Librarians Association Conference, Binghamton, NY, 2016.
  • West, B., and Mitchell, E. “Collecting and Applying Usability Data from Distance Learners,” Distance Library Services Conference, Pittsburgh, PA, 2016.
  • Mitchell, E. “Dancing With Myself: Rockin’ it as the sole person responsible for the website,” edUi, Charlottesville, VA, 2015.
  • Mitchell, E. “Content Strategy: The care and feeding of library websites,” SUNY Librarians Association Conference, Purchase, NY, 2015.
  • Mitchell, E., & Hebblethwaite, C. “The Art of 3D Printing (poster),” SUNY Librarians Association Conference, Purchase, NY, 2015.
  • Mitchell, E. “Whip Your Website (Culture) Into Shape,” Eastern New York ACRL Spring Conference, Binghamton, NY, 2015.
  • Motz, K., Kermit-Canfield, M., & Mitchell, E. “Flip – Game – Assess: Taste Test for Success,” LOEX, Denver, CO, 2015.
  • Mitchell, E. “Hack the Library,” Northern New York Library Network Fall Conference, Canton, NY, 2014.
  • Mitchell, E. “Website Usability Without Bogging Down,” SUNY Librarians Association Conference, Albany, NY, 2014.
  • Bearden, R. & Mitchell, E. “Tools and Ideas Blitz: Steal for your Website!” Computers in Libraries, Washington, D.C., 2014.
  • Ginsberg, S., Mitchell, E. & Stein, A. “MakerBridge: A new community portal for makerspaces (poster),” Library and Information Technology Association (LITA) Forum, Louisville, KY, 2013.
  • Motz, K., Anderson, S. & Mitchell, E. “Steal this tutorial and start assessing,” Michigan Library Association Academic Libraries Conference, Traverse City, MI, 2013.
  • Anderson, S. & Mitchell, E. “Steal this tutorial!” Library Technology Conference, St. Paul, MN, 2013.
  • Anderson, S. & Mitchell, E. “Life After TILT: Building an interactive information literacy tutorial,” Distance Library Services Conference, Memphis, TN, 2012.
  • Anderson, S. & Mitchell, E. “Are Your Students Information Literate? A Digital Tool to Help,” Lilly Conference on College & University Teaching, Traverse City, MI, 2011.
  • Anderson, S., Kermit-Canfield, M., & Mitchell, E. “Useful online tools,” Technology and the Personal Assistant, Big Rapids, MI, 2011.
  • Bearden, R., & Mitchell, E. “Creating 21st-Century Information-Literacy Programs,” Computers in Libraries, Washington, D.C., 2011.
  • Bearden, R., & Mitchell, E. “Electronic Resource Manager (ERM): An Open Source Alternative,” Computers in Libraries, Washington, D.C., 2010.
  • Anderson, S., Kermit-Canfield, M., & Mitchell, E. “Web 2.0 and Social Media,” Career Pathways Teacher Academy, Grand Rapids, MI, 2009.
  • Anderson, S., Kermit-Canfield, M., & Mitchell, E. “Student Outreach Via Library Promotions (poster),” Michigan Library Association, Lansing, MI, 2009.

Professional Memberships

Professional Service